Sales Policy

Effective Date: November 30, 2024

At Luxytrend, we are committed to providing our customers with an exceptional shopping experience. This Sales Policy outlines the terms and conditions of your purchase with us, including product availability, pricing, payment methods, and shipping. Please review this policy carefully before completing your purchase.

1. Product Availability and Descriptions

All products listed on our website are subject to availability. While we make every effort to ensure the accuracy of product descriptions, prices, and availability, there may be instances where an item becomes out of stock after your order is placed. If this occurs, we will notify you promptly and offer alternatives or a refund.

Product images on the website are for illustrative purposes only and may vary slightly in appearance due to lighting, screen resolution, or other factors. We strive to represent the colors and designs as accurately as possible but cannot guarantee an exact match.

2. Pricing and Payment

All prices listed on our website are in USD and are exclusive of applicable taxes, shipping fees, and other charges unless specified otherwise. Prices may be subject to change without notice.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payments are processed securely through trusted third-party platforms to ensure your information is protected. By placing an order, you confirm that you are authorized to use the payment method provided.

3. Order Confirmation and Processing

After placing an order, you will receive an order confirmation email with details of your purchase, including the order number, items purchased, and the estimated shipping time. Please note that this is not an acceptance of your order. Orders are subject to approval and availability.

If an item is unavailable or there are issues with your payment, we will contact you to resolve the matter. We reserve the right to cancel an order at any time due to inventory errors or fraudulent activity. If we cancel your order, you will be notified and refunded as per our refund policy.

4. Shipping and Delivery

We offer various shipping options to ensure timely delivery. Shipping costs are calculated at checkout based on the delivery address, weight, and size of the items. We strive to ship all orders within the time frame stated on our website, but please note that shipping times may vary based on location and availability.

For domestic orders, standard shipping typically takes 5-7 business days. International shipping may take longer, depending on customs clearance and other factors beyond our control. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.

5. Sales and Promotions

From time to time, Luxytrend may offer promotional discounts or sales events. These promotions are subject to specific terms and conditions, including start and end dates, product exclusions, and other restrictions. Discount codes cannot be applied to previously purchased items or combined with other offers unless explicitly stated.

Please review the terms of any sales or promotions to ensure eligibility. Luxytrend reserves the right to modify or cancel any promotion at our discretion.

6. Cancellations and Modifications

If you wish to cancel or modify your order, please contact our customer service team as soon as possible. Once an order is processed and shipped, it cannot be changed or canceled. If you receive a damaged or incorrect item, please refer to our Refund and Returns Policy for assistance.